FAQs

Below are posted responses to our most Frequently Asked Questions. If the information below doesn't answer you question, please feel free to contact us via Email or Live Chat.

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I have a jersey that I purchased elsewhere. Can I send it to you to print a name and number?
No, sorry. We only print on jerseys at the time of purchase. We do not offer printing after the sale or as a stand-alone service. We can usually sell an official name kit by itself, but you would need to find a local sporting goods or tshirt shop to have the name kit applied to your jersey.

I just received my order of a customized jersey and I selected the wrong size. Can I return this?
Unfortunately, the answer is usually no. We can make a few exceptions for officially printed jerseys for those players that are extremely popular. Customized jerseys for players that are not top sellers will not be returnable.

I submitted an order with a different billing and shipping address. Is that going to be a problem?
Different billing and shipping addresses might delay orders and in some cases prevent us from being able to process an order. During our fraud screening process we will be looking for red flags to determine whether it is a fraud risk. If your order contains some of these red flags you will be contacted via email and asked to provide additional information. In some cases, if the order contains too many red flags or the additional information provided does not satisfy our fraud screening - we will have to cancel the order.

I live outside the United States. Can I purchase from your store?
In most cases...yes. However, we do prohibit purchases from certain countries with high fraud risk. There are also a few products in our store that can not be shipped internationally, either due to size or restrictions with the partner shop that is carrying that item.

My order has been marked as Authorizing or Queued status for a few days. Is this normal? Yes. During the period that your order is marked as either Authorizing or Queued we are doing a number of things. We are running your order through our fraud screening process. We are matching your order to the closest shop with that item in stock. And we are confirming that the size/color that you ordered is actually available to ship from that shop. If your order has this status for more than 3 business days - then there might be a problem with either your billing information or the size/color of the item that you ordered. Please check your emails and make sure that "orders@soccerstore.com" is an approved sender in your SPAM settings.

I received an email that the size/color of the item I ordered is not available. The size was available when I placed my order - why is it not available to ship?
Due to the way we operate with our partner shops, occasionally we will find out that an item has sold out of a particular size/color after an order has been received. As our partner shops inventory are not linked in real-time, it is possible for them to sell the last one of a size/color and an order for that same size/color submitted on our site prior to a database update. We are normally able to place this order with the next closest partner shop with remaining stock with no impact to the customer...but on occasions when that shop had the last size/color in our network, we have to notify the customer that the item is no longer available.